Sunday, May 11, 2014

Impact of User Generated Reviews in E-commerce


Why do E-commerce Websites need User Generated Reviews?

User reviews are proven sales drivers, and something the majority of customers will want to see before deciding to make a purchase. The below factors indicate how user reviews increase sales-

1- User Generated Reviews increase Conversion Ratio

User Generated Reviews eliminate any doubts potential customers may have about a product, or can help product selection. Consumer reviews are significantly more trusted (nearly 12 times more) than descriptions that come from manufacturers

2- User Generated Reviews improve Search Engine Optimization (SEO)

Search engine spiders like unique content that is regularly updated, and user reviews are a great way to attract more content. 

When many e-commerce sites just use the same standard manufacturer descriptions and product specifications, user-generated content can differentiate a product page in the search results. This is important as it makes pages more useful to customers, and also increases the chance of ranking highly in the SERPs. 

3- User Generated Reviews increase Click Through Rates ( CTR)

User Generated Reviews help make more informed web browsing and purchase decisions while helping companies increase their potential for earning more qualified leads.

Summarizing the impact of User Generated Reviews in the Infographic below-

Cheers!
Always Positive 
11th May 2014

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